Frequently Asked Questions
Have a Question? We answer everything you wanted to know about VoIP
What is VoIP?
Voice over IP or VoIP represents a drastic technology shift in managing phone systems. With VoIP, calls are routed over the internet rather than the PSTN as is the case with traditional phone systems. You make VoIP calls using a VoIP phone, smartphone, mobile device or a regular phone connected to a dedicated VoIP adapter, meaning the possibilities are unlimited.
What is the investment involved?
Because calls happen over the internet, there is no need to invest in expensive hardware outside of desk phones. You aren’t required to purchase desk phones, however, to use our system. We support “Bring Your Own Device” (BYOD) where your employees can use their existing smartphones, laptops and tablets with the service, as long as there is internet connection.
Why should I switch to VoIP?
One of the biggest reasons for switching to VoIP – for both enterprises and individuals – is the cost savings. Consumer VoIP often has a limited feature set compared to enterprise hosted services and comes with comparably lower prices as well. While many organizations come to appreciate the myriad technical and business features offered by VoIP, the first inducement to switch over from the PSTN is likely to be the cost differential.
What is the setup process?
If you have a high-speed internet connection, you can get started right away with our business VoIP phone service. Simply download and install the appropriate software for your computer or mobile device. We will create an account, and you will be on your way to high-quality business phone service.
What about configuration?
Our easy-to-use web interface allows you to configure every aspect of your business VoIP system. Through the administrator dashboard, you can add and delete users, add and delete phone numbers as well as setup queues and ring groups.
Is there any downtime?
We do our best to ensure your systems are always available when you need it. We are a premier business VoIP provider that boasts a 99.999% uptime giving you confidence that your customers can reach you at any time. If you have questions or need help with your system, our customer care team is available 24×7 to help.